Booking Conditions
Please read carefully before confirming your booking.
1. Booking
Your application must be made on the Official Booking Form which will be sent to you and this must be completed in full. Bookings made more than 10 weeks in advance require a 1/3 deposit plus booking fee. The balance is due 10 weeks before your holiday commences.
Bookings made less than 10 weeks in advance require the full charge.
2. Balance Payment
On confirmation of the booking the balance is due 10 weeks before the commencement of the holiday. We regret we do not send reminders - the balance due date is on the confirmation form. If the balance is not received within 7 days of the due date we reserve the right to cancel the accommodation as per the conditions for cancellation.
3. Method of Payment
Payments may be made by: -
Cheque made payable to ‘Vernon & Caroline Legge’.
A charge of £20 will be made for any dishonoured cheques, which will be added to your account.
4. Eligibility
Bookings will not be accepted from: -
a. Groups of single persons under the age of 30 years.
b. All male or all female parties in excess of two.
We reserve the right to accept/refuse bookings at our discretion.
5. Price Changes
We reserve the right to amend prices quoted on the website due to errors or omissions or change in the rate of VAT.
6. VAT
Where appropriate VAT is included in the charge.
7. Duration and Times of Letting
Lettings commence from 3pm on the first day of the tenancy and end at 10am on the last day of the tenancy. Please adhere strictly to these times.
8. Key Collection and return
Keys are available from 3pm on the day of arrival. Properties must be vacated by 10am on the day of departure and the keys returned to their collection point.
9. Cancellation
Cancellations must firstly be advised by telephone to us followed by written confirmation within 7 days. We will use our best endeavours to secure another booking on the property for the same term and if possible for the same charge but reserve the right to negotiate a charge. Any refund will be made less the deposit, which is non-returnable. We shall not be liable at the suit of any hirer of accommodation on the grounds that we have not used our best endeavours or for any other reason.
We strongly recommend that you take out travel insurance with a reputable company to cover your holiday.
If the property has not been re-let, the full hire charge will still become due 10 weeks before your holiday commences.
10. Changing a Booking
Once a booking has been confirmed the booking cannot be changed except by dealing with the booking as a cancellation (see cancellation). The dates of a booking may be changed within the same calendar year if available
11. The Tenancy
The tenancy confers upon the tenants the right to occupy for a holiday within the meaning of schedule 1, paragraph 9 of the Housing Act 1988.
12. The Tenant Agrees
(a) To keep and leave the accommodation in a clean and tidy state returning all furniture to the place in which it was found on entry. A cleaning service is not provided during the tenancy.
(b) To pay for any breakages and damage.
(c) Not to do anything to make void or voidable any policy of insurance.
(d) Not to cause a nuisance to neighbours.
(e) To allow the owner, his servant or agents reasonable access. Although we do not wish to disturb your holiday, we do reserve the right to enter the property during your stay should the need arise.
(f) To leave the accommodation in such a state and condition that it is suitable for occupation for another hirer. It this is not the case he/she will be liable for the hire charges as shown for the accommodation for the period until it is so available and for any loss or damage, which shall be occasioned thereby.
(g) Not to part with possessions of the property, or share it, except with members of the party shown on the booking form.
(h) Not to exceed the total number of people it sleeps as detailed in the property description.
Should the booking conditions not be met, the tenant agrees to pay any additional charges incurred and the owners reserve the right to re-enter the property and terminate the tenancy.
13. Non Availability of Accommodation
If due to any occurrence beyond our control the accommodation is not available as booked, e.g. fire, flood, all monies paid will be refunded in full but we will not be under any further liability towards the hirer.
14. Liability
We do not accept liability for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Tenants or any other person may suffer or incur arising out of, or in any way connected with the letting. In addition, we accept no liability for loss of or damage to the Tenants' possessions on our property or land.
15. Complaints Procedure
If you have any cause for dissatisfaction PLEASE TELEPHONE US IMMEDIATELY on 07831 244 803.
We regret we cannot consider any complaints where we have not been given an opportunity to investigate the complaint and endeavour to put matters right during the tenancy or any complaints made on departure or after your return home.
Please retain these booking conditions for future reference.